How to save time and improve productivity with video and audio transcriptions

In our daily work lives, we interact with an overwhelming amount of audiovisual formats: training videos, recorded meetings, webinars, and more. But how much time do we lose searching for specific information or manually transcribing these contents? Probably more than we’d like.

Now, imagine being able to automatically transcribe all that content, extract valuable data, and then interact with the information through an intelligent chat. This advancement not only saves you time but also gives you a competitive edge by optimizing resources and improving decision-making. In this article, we show you how this technology can transform the way you work, making it more productive and effective.

6 Benefits of transcribing your audio and video content

1. Efficiency in communication

• Ease of reference and search: Transcriptions allow you to search for specific keywords or phrases in seconds, saving you from the tedious task of reviewing all the content.
• Reduced consumption time: Quickly scan the content and go straight to the most relevant parts, maximizing your time.

2. Improved accessibility

• Multilingual support: Transcriptions make it easy to translate content into other languages, expanding your reach to global audiences.
• Inclusion of people with hearing disabilities: Make your content accessible to everyone, promoting inclusion in any environment.

3. Data collection and key metrics for strategic decisions

• Generation of actionable information: Turn your transcriptions into valuable data, identifying patterns and trends that guide your decision-making.
• Tangible metrics for decision-making: Analyze and quantify information to make more informed and strategic decisions.

4. Enhanced learning and training

• Support for visual and auditory learning: Combine video, audio, and text to improve information retention and understanding.
• Reinforcement of study material: Use transcriptions as additional reference material, ideal for reviewing and clarifying key concepts.

5. Boost in business productivity

• Optimization of meetings and conferences: Review meeting transcriptions to ensure you don’t miss anything important and optimize time usage.
• Improvement in asynchronous communication: Facilitate collaboration in distributed teams, allowing everyone to stay informed regardless of time zone differences.

6. Regulatory compliance and risk reduction

• Ensuring legal compliance: Maintain a detailed and accessible record of all communications, ensuring regulatory compliance.
• Reduction of legal and operational risks: Minimize risks with accurate records that can be vital in case of disputes or audits.

Use cases

Customer service

In the customer service sector, transcriptions of phone or video interactions allow for better documentation of customer queries and resolutions. Additionally, by analyzing these transcriptions, it is possible to identify recurring patterns that can be extremely valuable to the company. For example, customer sentiment can be analyzed, keywords can be identified, call duration can be evaluated, and a better understanding of the topics that concern customers the most can be gained. This information can be used to improve service quality, develop more effective training strategies, and make data-driven decisions to optimize the customer experience.

Practical Example: If your company has transcriptions of phone or video interactions with customers, you can perform specific searches, such as “How many times did a customer mention being dissatisfied with the wait time?” This not only helps identify recurring issues but also facilitates continuous improvement in customer service.

Business meetings

In the corporate world, transcriptions of executive meetings are essential for documenting important decisions and future actions. This ensures that all stakeholders are aligned and that a clear and accessible record is maintained for future reference.

Practical Example: With meeting transcriptions, you could ask, “What was the deadline for delivering Project X?” or “Who is responsible for coordinating the next marketing campaign?” This ensures that no important details are missed and that all participants have access to key information, optimizing project and responsibility management.

Optimization of internal videos as employee manuals

Transcriptions of internal videos used as training manuals for employees are a valuable tool in companies. They facilitate quick access to key information, allowing employees to find and review specific procedures without needing to watch the entire video. This optimizes the learning process and ensures that all employees are well-informed and up-to-date on company procedures and policies.

Practical Example: If you have a training video about new software, instead of watching the entire video to find how to perform a specific task, you could search directly in the transcription for “How to configure the new data analysis tool?” This makes it easier to access crucial information, allowing employees to do their jobs more efficiently.

Online education

In educational platforms, transcriptions of class videos not only allow students to review material more efficiently and on their own time but also greatly simplify the search for specific content. Students and teachers no longer need to manually transcribe content, as automatic transcriptions allow them to quickly find key information without having to watch the entire video. This improves accessibility and optimizes the time dedicated to learning.

Practical Example: A student could search in the transcription of a class, “What did the professor explain about the theory of relativity?” allowing them to quickly review specific concepts without having to re-watch the entire lesson. This is especially useful for studying for exams or preparing assignments.

Optimizing audio and video transcriptions with Copilot Studio

And how can you do all this? Copilot Studio is an advanced platform by Microsoft that allows you to customize and extend the capabilities of Microsoft Copilot. With this tool, organizations can create tailored AI experiences, including interfaces and workflows adapted to different needs.

Copilot enables interaction with transcriptions generated by tools such as Whisper, Azure AI Speech, or Azure Video Indexer. This allows you to ask specific questions about the transcribed content and get real-time answers, optimizing your time and improving decision-making. At Nucleoo, we are here to help you implement Copilot Studio or any other solution that best suits your company’s needs. Our team of experts in customized technology will ensure that you make the most of these tools, enhancing communication, productivity, and collaboration in your organization.